Returns & Refunds
Better tools. Better flow.
We want you to absolutely love your SiliCook gear. But we get it—sometimes things just don’t fit your kitchen vibe quite right. If you’re not 100% happy with your purchase, we’re here to help make it right without any of the typical "return headaches."
Our 30-Day Guarantee
You have 30 days from the date you receive your items to decide if they’re a perfect match for your home. If not, you can send them back to us for a refund.
To be eligible for a return, your items just need to be in the same condition you received them—unused and in their original packaging.
No Hidden Fees
We hate extra fees as much as you do. That’s why we have zero restocking fees. You won’t be charged just for changing your mind.
Return Shipping
- If it’s our bad: If the item arrived damaged or we sent you the wrong thing, the return shipping is on us!
- If you just changed your mind: For all other returns, the customer is responsible for the return shipping costs.
How the Refund Works
Once we get your return and give it a quick look-over, we’ll let you know. If everything’s good to go:
- We’ll process your refund immediately.
- It usually takes about 7 business days for the credit to show up back on your original payment method, depending on your bank.
How to Start a Return
Ready to return something? Just shoot us an email at support@silicook.shop with your order number, and our team will guide you through the next steps. It’s that easy.
Simplify your kitchen. Amplify your joy.
Need a hand? We’ve got you. Email: support@silicook.shop